Thank you for choosing Unique World Destinations International for your travel and vacation needs. We are committed to providing you with exceptional service and unforgettable experiences. This Delivery Policy outlines the terms and conditions for the delivery of our travel services.
Booking Confirmation: Upon successful completion of your booking, you will receive a confirmation email containing the details of your travel itinerary, including flight information, accommodation details, and any additional services you have selected.
Delivery of Travel Documents:
- E-Tickets: For flights, train journeys, or any other electronically issued tickets, you will receive e-tickets via email. These e-tickets will contain all relevant information, including departure times, gate numbers, and booking references.
- Hotel Vouchers: If you have booked accommodations through us, you will receive hotel vouchers via email. These vouchers will include the hotel’s contact information, check-in/check-out dates, and booking references.
- Tour Packages: If you have purchased tour packages, excursion vouchers will be provided via email. These vouchers will include details about the tour, meeting points, and any other relevant information.
- Delivery Timeframe:
- E-Tickets: E-tickets will be delivered within 24 hours of successful booking and payment confirmation.
- Hotel Vouchers: Hotel vouchers will be sent within 48 hours of booking confirmation.
- Tour Packages: Tour vouchers will be sent at least 72 hours prior to the scheduled tour date.
Communication and Updates: We will keep you informed throughout the booking and delivery process. In case of any changes to your travel plans, such as flight rescheduling or accommodation adjustments, we will notify you promptly via email or phone.
Document Re-Issuance: If you need to make changes to your travel arrangements after receiving your initial documents, please contact our customer support team. Please note that some changes may incur additional charges.
Contact Information: For any inquiries regarding your booking, travel documents, or delivery, you can reach out to our customer support team:
- Email: info@uniqueworlddestinations.com
- Phone: +254792189961
Delivery Exceptions: Please be aware that circumstances beyond our control, such as technical issues or delays from airlines and hotels, might affect the delivery of your travel documents. We advise you to get in touch with our customer support team if you haven’t received your documents within the specified timeframes.
Policy Changes: Unique World Destinations International reserves the right to update or modify this Delivery Policy at any time. Please refer to our website for the most up-to-date version.
By making a booking with Unique World Destinations International, you acknowledge and agree to the terms outlined in this Delivery Policy.